Customer support
All sales are final. We do not wish to accept returns at this time but if one of our products are faulty or damaged please reach out to us via our email velocitymaven@gmail.com.
Privacy Policy
Effective Date: 1/1/2026
Velocity Maven respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our brand.
By accessing or using our website and services, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely by third-party payment providers)
- Order history
- Account information
We may also automatically collect certain information when you visit our website, including:
- IP address
- Browser type and device information
- Pages viewed and time spent on our site
- Referring URLs
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Communicate with you about purchases, updates, and promotions
- Improve our website, products, and customer experience
- Respond to customer service inquiries
- Prevent fraud and maintain site security
- Comply with legal obligations
Sharing Your Information
We do not sell or rent your personal information. We may share your information with trusted third parties only as necessary to operate our business, including:
- Payment processors
- Shipping and fulfillment providers
- Marketing and analytics services
- Website hosting and e-commerce platforms (such as Shopify)
These third parties are required to protect your information and use it only for the services they provide.
Cookies and Tracking Technologies
Velocity Maven uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, but doing so may affect site functionality.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections or updates to your information
- Request deletion of your personal data
- Opt out of marketing communications at any time
To exercise these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.
Children’s Privacy
Velocity Maven does not knowingly collect personal information from individuals under the age of 13. If we become aware that such information has been collected, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Velocity Maven
Email: velocitymaven@gmail.com
This Privacy Policy is intended to comply with applicable privacy laws and regulations and applies solely to Velocity Maven and its operations.